FAQs

Seeking help:

  • how do I ask for help? Please Contact Us
  • can I ask for help for myself? Yes you can refer yourself, please Contact Us.
  • can I ask for help for my relative, neighbour or friend? Yes provided they are in agreement. Please Contact Us.
  • Where do referrals usually come from? GPs, social services, reablement teams, hospital discharge teams, relatives, friends, neighbours and clients themselves
  • What services do you offer? Please go to Support We Offer
  • Do I have to live in a certain area to be eligible for support from Bovey Community Care? Yes – our catchment area is limited to Bovey Tracey, Heathfield, Hennock, Ilsington and Liverton.
  • How long does the support last for?  Provided you and the volunteer are happy with the arrangement the support initially lasts 6 weeks, at which stage it will be reviewed.  Support might then be extended for a further 6 weeks always on the understanding that  Bovey Community Care might need the volunteer to support a new client.
  • Are your volunteers vetted and trained? Yes, we obtain a DBS check and also references for each of our volunteers.  They are required to go through an interview and application process, followed by training.  There are regular training sessions for our volunteers throughout the year.
  • How much does the service cost?  The help we give you is free of charge, except where your volunteer takes you out in the car, in which case we ask for a contribution of 50p/mile.  
  • Do you offer personal or medical care? No this is something which Bovey Community Care is not able to offer.
  • Can I ask for my volunteer’s telephone number? It is our policy not to give out telephone numbers – if you need to contact your volunteer please call the coordinator.
  • Can you help me find other support such as personal care, cleaning, gardening, help with benefits or carer relief?  We will do our best to let you have information on services available locally.
  • Can I be sure that my details will be held in confidence by Bovey Community Care? Our staff and volunteers will keep any information about you confidential, and will only disclose it to a third party with your consent, unless we have an overriding duty of care to you or a legal obligation to disclose it.

Volunteering with Bovey Community Care

  • Do I have to have experience in this type of work before I volunteer with Bovey Community Care?  Direct experience is not a pre-requisite: you will receive full training and support.
  • Can I choose when I volunteer and for how long?  We usually find that volunteers spend about 1.5 hours with their client most weeks, at a time which suits them.  
  • What happens if I find I can’t carry on with my volunteering role?  We understand that sometimes volunteers have to take a break from volunteering for various reasons.
  • Do I need to provide references?  We always ask for two references from people who have known you for some time, and if possible one reference should be from somebody who knows you in professional capacity.
  • Will I have to undergo a DBS check?  We carry out enhanced DBS checks on all our staff and volunteers.
  • Will I enjoy the work?  Our current volunteers find the work very rewarding and often make a real friendship with their clients.
  • What sort of training is provided?  Before you start working with Bovey Community Care, you will receive training on befriending so that you can meet your first client with confidence.  Through the year we provide several training sessions on other relevant topics, such as dementia awareness, listening skills, working with visually impaired clients etc.  
  • What sort of support is provided?  The coordinator is always available to help deal with any difficulties that might arise, and the trustees are also available for you to contact.
  • Can I still volunteer if I am in receipt of benefits?  Volunteering with Bovey Community Care should not affect your entitlement to benefits.
  • Will I get to know the other volunteers?  We hold regular training sessions (which always involve cake) and social events throughout the year.  Bovey Community Care believes in recognising the invaluable support we receive from our volunteers.
  • Will my client have my telephone number?  We do not disclose your telephone number or personal details to clients, they are asked to contact the coordinator if they need to speak to you.
  • What expenses will I receive?  We will pay your reasonable expenses, including your mileage and any other incidental and necessary expenses such as parking charges.  Please note however that we are unable to pay the full mileage if you live outside our catchment area.
  • Where will my client live?  Our catchment area is Bovey Tracey, Heathfield, Hennock, Ilsington and Liverton.  You can specify if you do not wish to go to any of these areas.
  • How do I find out more? Please Contact Us.
  • Do I need to get my car insured for working with Bovey Community Care?  We strongly recommend that you inform your insurance company without delay.
  • How many clients will I have?  You will be matched with one client to begin with; there is no expectation that you should have more than one client at any one time but several of our volunteers find that they can manage more than one and have kindly agreed to see several clients at a time.
  • Do I need a car to volunteer with Bovey Community Care?  A car is not necessary, we will find you a client within walking distance so far as possible.
  • Will I need to keep records of my client visits?  We issue all volunteers with diary sheets which should be completed after each visit, and reviewed with the coordinator on a regular basis.